Orders are dispatched using different carriers.
Domestic Shipping
Our domestic shipping is with Royal Mail. Our service is Tracked 48 with a charge of £3.50 flat rate.
International shipping will take longer based on your Country of residence. All international orders are processed using Skynet Worldwide Express. International shipping rates are calculated at the checkout depending on weight.
Europe 3-5 working days
USA/Canada 3-11 Working Days
UAE 5 Working Days
Far East 3-8 Working Days
If we do not currently ship to your location, please contact us.
How do Exchanges and Returns work?
30-Day Returns
You have 30 days from the date of purchase to return any items that are unworn, unwashed, and in their original condition with tags attached.
Event tickets, and digital goods are non refundable.
Free First-Time Exchanges
We understand that finding the perfect fit can sometimes take more than one try. That's why we offer free exchanges on your first order to help you find the right size.
Returns
A fee of £2.95 per return will be applied if you choose to use our returns service.. This fee covers the cost of shipping, processing and handling your return. The return fee will be deducted from any applicable refund. this is the most cost effective method of returning your order.
Faulty or Damaged Items
If you receive an item that is faulty or damaged, please let us know immediately. We will arrange for an exchange of the same item (like for like) at no additional cost to you. Faulty or damaged items cannot be exchanged for different sizes, or products.
How to Return/Exchange an Item
- Start Your Return: Initiate your return or exchange by visiting the following link to generate a returns label http://www.royalmail.com/track-my-return/create/7376
- Prepare Your Package: Pack your items securely, including the original packaging and tags. All items must be tagged and in their original condition to be considered for exchange or refund.
- Attach the Returns Label: Please follow the directions on the returns link. This will offer options for customers who do and do not have access to a printer.
- Send Your Return: All returns are sent using Royal Mail Tracked 48.
Refund Process
Once we receive your return, we will inspect the items and process your refund within 5 working days. Refunds will be issued to the original method of payment., minus any return fees applicable.
International Returns
For returns outside the United Kingdom, please contact us at support@amazingjane.com for assistance.
For any further questions or assistance, please contact our customer service team at support@amazingjane.com.
Returns Address:
Amazing Jane Activewear Ltd. 4 Cuthbert House, Tower Road, Washington. NE37 2SH.
Email: support@amazingjane.com
Registered Address
4 Cuthbert House, Tower Road, Washington, Tyne and Wear. NE37 2SH.
Returns Address and Distribution
4 Cuthbert House, Tower Road, Washington, Tyne and Wear. NE37 2SH.
We understand that buying online can be daunting, especially with a new brand. We aim to get you in the right size on your first order.
We will, where possible, contact you if you've ordered two sizes of the same item, or if you contact us unsure of which size to buy.